Tag ~customer service

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Are Chatbots Right for Your Business

6 Essential Tools Your Startup Cant Live Without in 2020

5 Steps to Hypergrowth without Funding

Smarter Service Happier Customers: Why Businesses Should Deploy Cognitive Chatbots

Luminai formerly DigitalBrain gets 16M investment for customer support RPAlike tool

The Procrastinators Guide to Holiday Marketing

3 Steps to B2B Success That Will Transform Your Business

Aisera lands 90M to automate customer service requests with AI

Swiftly quickly gets brickandmortar stores set up to cater to online customers

Glia raises 45M at a 1B valuation for an AIbased CRM that lets agents get handson to help

Coinbase hires a new VP of Operations to lead its customer service effort

Battlefield winner Forethought adds tool to automate support ticket routing

The Power of Your Marketing Message

Nine lessons on how Niantic reached a 4B valuation

Numa raises 32M to bring AI and automation to car dealerships

Messenger tools can help you recover millions in lost revenue

ultimateai scores 20M for a supportive approach to customer service automation

Enterpret launches with 43M NLP technology to decipher customer feedback

DigitalGenius raises 1475 million Series A for AIbased customer service solution

SightCall raises 42M for its ARbased visual assistance platform

Learn Why This Company Trains its Employees to Quit

3 Ways to Deliver a Better Customer Experience with AI

How Your BrickandMortar Business Can Remain Competitive in an Online World

Revolutionizing Retail Investing with Republic Wallet

Operative Intelligence helps contact centers figure out what customers really need

Eoghan McCabe the controversial Intercom cofounder who left the CEO role in 2020 is stepping back in

Leverage AI to optimize customer service outcomes

4 Benefits Chatbot Technology Can Provide Your Startup

10 Tips to Optimize Your Online Store for More Leads and Sales

4 ways to make DEI a key component of customer service and culture

The Best Platforms for Building a Chatbot

This brilliant app waits on hold for you

Facebook has acquired Servicefriend which builds hybrid chatbots for Calibra customer service

Google launches CallJoy a virtual customer service phone agent for small businesses

Unmasking AIs Threat to Online Trustworthiness

Are You Making these 3 Customer Feedback Mistakes

7 Surprising Stumbling Blocks to Achieving Startup Success

Customer success isnt an addon Start early to win later

7 Reasons Startups Should Leverage WhatsApp for Marketing

Nile Raises 175 Million to Disrupt the Networking Market

3 ways to humanize support automation

Enterpret launches with 44M NLP technology to decipher customer feedback

Playvox scores 25M investment and acquires Australian startup Agyle Time

Onward helps businesses automate their customer service

Forethought nabs 65M Series C to improve customer service with AI

DXwand raises 4M to scale its conversational AI platform serving enterprises in MENA

Customer service automation startup Lang lands 15M

Why the Voice of the Customer Is Louder Than Ever And How Businesses Can Listen

Apple acquihired the team from messaging assistant Initai to work on Siri

When Your Startup Should Pivot and When it Shouldnt