Tag ~customer service

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10 Tips to Optimize Your Online Store for More Leads and Sales

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Messenger tools can help you recover millions in lost revenue

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10 onboarding improvements that cut our customer churn by nearly 3x

Enterpret launches with 44M NLP technology to decipher customer feedback

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Customer service bot startup Agent IQ announces 63 million Series A led by Sierra Ventures

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Who you gonna call Good question

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The Procrastinators Guide to Holiday Marketing

4 Benefits Chatbot Technology Can Provide Your Startup

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The Best Platforms for Building a Chatbot

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Forethought nabs 65M Series C to improve customer service with AI

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7 Surprising Stumbling Blocks to Achieving Startup Success

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Startup Cyble Raises 24 Million in Series B Funding Round

Gradient 10xFounders back Zowies nocode ecommerce customer service tool

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DigitalGenius raises 1475 million Series A for AIbased customer service solution

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ultimateai scores 20M for a supportive approach to customer service automation

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The VC who helped incubate Discord has quietly spun up an autonomous contact center startup

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Salesforce wants to deliver more automated field service using IoT data

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Tenyx raises 15M to build more intelligent voicebased customer service AI

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3 ways to humanize support automation

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Zendesk adds flexible AI agent capabilities with Ultimate acquisition

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Are Chatbots Right for Your Business

Aisera lands 90M to automate customer service requests with AI

How Pilot convinced Index Ventures to think longterm about margins

Tidio raises 25M to automate customer service interactions

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Smarter Service Happier Customers: Why Your Business Needs Cognitive Chatbots

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WJR Business Beat with Jeff Sloan: TalkDesk Study Shows Business Owners Must Have an Omnichannel Presence Episode 203

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Tiger Global leads 44 million Series C funding in Udesk a Chinese customer service platform

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How to Respond to Consistent Negative Clients

Nine lessons on how Niantic reached a 4B valuation

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ErrorFree Dispatching: How Field Service Management Software Elevates Customer Service

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Bonobo AI raises 45M seed round to help companies turn interactions with customers into valuable data

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Zendesk expands into CRM with Base acquisition

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Playvox scores 25M Series A and acquires Australian startup Agyle Time

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Oto snags 53M seed to use AI to understand voice intonation

Alpha Edison leads customer service platform Thankfuls 12M round

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How Your BrickandMortar Business Can Remain Competitive in an Online World

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Revolutionizing Retail Investing with Republic Wallet

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The fintech endgame: New supercompanies combine the best of software and financials

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Eoghan McCabe the controversial Intercom cofounder who left the CEO role in 2020 is stepping back in

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Coinbase hires a new VP of Operations to lead its customer service effort

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This brilliant app waits on hold for you

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The first win: Getting early customers to take a chance with you

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The Power of Your Marketing Message

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4 ways to make DEI a key component of customer service and culture

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Siena AI raises 47M to develop an empathic AI customer service agent

Glia raises 45M at a 1B valuation for an AIbased CRM that lets agents get handson to help

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Level AI lands 13M Series A to build conversational intelligence for customer service

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Conversational UX: The missing piece in your chatbot strategy

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5 Frightening Causes of Small Business Failure

Ultimateai nabs 13M for a customer service AI focused on nonEnglish markets